Terms and conditions
1. Seller Identification
Pursuant to the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:
- Trade name : Steam Head Studio
- Social activity : Creation of digital content focused on board games, 3D printing, and video games.
- Email : steamheadstudio.shs@gmail.com
In accordance with European regulations on the Protection of Personal Data, Steam Head Studio guarantees the protection and confidentiality of personal data provided by users through this website, as established in this data protection policy, which must have been accepted in the contact form.
Our company guarantees the security and confidentiality of all communications with our clients through a secure server, based on the SSL standard, which protects data from attempts at violation by third parties.
2. General Hiring Procedure
The hiring process can only be conducted in Spanish. If it can be conducted in another language, this will be indicated before the hiring process begins.
For the product purchase agreement in our store to be valid, the order information provided by the user must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a breach of the terms, which may result in the termination of the contract with Steam Head Studio .
3. Purchase validation
Once the purchase has been made, Steam Head Studio will immediately send the user an order confirmation via email.
If the customer does not agree with the information provided in the confirmation, they may request a modification of the information or cancellation of the order.
In any case, the communication regarding cancellation or modification must be made within seven business days of order confirmation, via email to steamheadstudio.shs@gmail.com
, and provided that the order has not been shipped.
6. Delivery conditions
Depending on the chosen shipping method and the final destination of the order, it will arrive within a specific delivery time (you can find out about the delivery times when you select the shipping method).
It should be noted that the deadlines may vary depending on the time of year and the management of the company itself.
The order preparation time is 24/48 hours.
7. Cancellations, Returns and Withdrawal
Order cancellation
An order can only be canceled if it has not yet been shipped.
To cancel an order, please send an email to steamheadstudio.shs@gmail.com
and to facilitate the reference of the order that you wish to cancel.
The refund will be made using the same payment method chosen when placing the order.
Returns and commercial withdrawal. Right of withdrawal.
The right of withdrawal is the consumer's right to return a product to the store within a legal period without having to give any reason or suffer any penalty.
As established by law, the consumer and user shall have the right to withdraw from the contract within a maximum period of 14 calendar days, without needing to state a reason and without incurring any cost, except those foreseen in articles 107.2 and 108 of Royal Decree 1/2007, of November 16.
This applies only to models and products in stock, not to made-to-order models, digital content, or custom orders.
Conflict resolution platform
In case it may be of interest to you, you can also use the online dispute resolution platform provided by the European Commission to submit your claims, which is available at the following link:
http://ec.europa.eu/consumers/odr/
Disclaimer of liability
Steam Head Studio is not responsible for any effects that may result from the misuse of resin figures or any product purchased on our website.
Shipments and orders will be processed based on the location where the order is placed, so please pay attention to the destination selection step to avoid additional charges or customs duties.
Due to its characteristics, the product does not include support service or assistance for its use.
Steam Head Studio is exempt from the responsibility of providing said service, although we always try to offer help with any questions whenever possible.
Steam Head Studio assumes no responsibility for the misuse of products purchased on our site and, more specifically, is exempt from all liability for any risk or loss, personal or otherwise, that may arise as a direct or indirect consequence of the misuse of any product purchased on this website.
Steam Head Studio assumes no responsibility regarding the purchase decision of any of the products acquired; that determination is entirely at the client's discretion and responsibility.
This website also contains links to other websites that are not operated by Steam Head Studio (hereinafter, the "Related Sites").
Having no control over the Related Sites, Steam Head Studio accepts no responsibility for them or for any losses or damages that may arise from your use of them.
The use of the Related Sites will be subject to the terms and conditions of use contained in each of those websites.
8. After-sales service and warranties
Due to the nature of the items we sell, we do not have a post-sales service as such, although we try to resolve all your questions and help you as much as possible.
9. Customer service
For any issues with your orders, you can contact us by sending an email to steamheadstudio.shs@gmail.com
, indicating in the subject: CLAIM and the order number.
10. Data Protection Policy
The protection of user data is a priority for Steam Head Studio , which is responsible for this website.
For complete information about your rights and data protection policy, please visit our Privacy Policy and Cookie Policy pages.
11. Intellectual and industrial property
These General Conditions do not transfer any intellectual or industrial property rights over the Steam Head Studio website or any of its constituent elements. The User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, forwarding or using it in any way, by any means or procedure, except with the express authorization of the owner.
The user acknowledges and accepts that the entire website—including, but not limited to, texts, articles, images, designs, software, content, audiovisual material, and graphics—is protected by trademarks, copyrights of Steam Head Studio , and other legitimate registered rights, in accordance with international treaties to which Spain is a party.
12. Modification of the terms of use
Steam Head Studio reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.
Therefore, Steam Head Studio recommends that all users read them carefully each time they access the website.
Those who contract any of the services offered on this website will always have access to the General Conditions in a visible and freely accessible location.
If any clause of these General Conditions is declared null and void, the remaining clauses shall remain in effect and shall be interpreted in accordance with the will of the parties and the purpose of these General Conditions.
Steam Head Studio may choose not to exercise any of the rights and powers conferred in this document, which will not in any case imply a waiver of them, except by express acknowledgment or legal prescription.
13. Applicable Law and Jurisdiction
These Terms of Use are governed by Spanish law.
These Conditions are subject to the provisions of Law 7/1998, of April 13, on general terms and conditions of contracts; Royal Legislative Decree 1/2007, of November 16, on the defense of consumers and users; Law 7/1996, of January 15, on the regulation of retail trade; and Law 34/2002, of July 11, on information society services and electronic commerce.
In accordance with Article 29 of Law 34/2002, contracts concluded electronically with consumers shall be deemed to have been concluded in the place where the consumer has their habitual residence.
Therefore, in the event of a dispute arising from these conditions, the parties submit to the courts and tribunals of the User's domicile.
Likewise, electronic contracts between businesses or professionals, in the absence of an agreement between the parties, shall be presumed to have been entered into in the place where the service provider is established.
